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Operator Services
Arc Premium Healthcare
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Arc Premium Healthcare, powered by EXTENSION®, enables healthcare organizations to provide efficient, cost effective communication and seamless information exchange across multiple facilities.
Utilizing HL7 and Active Directory integration, EXTENSION enables Arc Premium Healthcare to connect directly to healthcare information systems providing operators and hospital receptionists with instant access to a searchable directory of specific patient and staff information.
Both Arc Solutions and EXTENSION, have significant experience in adding functionality and value to Cisco Unified Communications Manager, providing organizations with a truly integrated, approved and robust solution, ideal for mission critical environments such as healthcare.
Key features
- Improved customer service with fast, professional and personalized answering
- Efficient communications with calls being transferred to the right contact, first time
- Proactively manage service levels with valuable performance measurement tools
- Centralized directory with presence status information for staff, patients & contractors
- Extensive directory search options including alternate spellings, phonetic, keywords and cross tab for skill sets
- Integration using HL7 ensures information is accurate across the organization
- Email, SMS, page and IM from the directory
- Important calls and busy queues can be prioritized to meet service level requirements and urgent or emergency needs
- Provides disaster recovery and resilience