Arc Solutions

Introducing the Cisco Unified Attendant Consoles supplied under an OEM agreement from Arc Solutions.

As a part of Arc's ongoing commitment to exceeding customer requirements, regular newsletters are now being sent to Cisco Unified Attendant Consoles. This newsletter exists to provide valuable tips & tricks to both users of the attendant consoles as well as partners.

See below for archived newsletters as well . Use the "Request More Information" option on the right hand side to be added to the distribution list

Newsletter Archive

Volume 1, Issue 1 - May 2010 
Volume 1, Issue 2 - July 2010 

Whitepaper

Cisco Unified Attendant Console Migration Planning with Cisco Unified Communications Manager 8.0 and Later

End User Training Videos

General

- Logging In and going unavailable
- Managing personal directory groups
- Managing speed dials
- Managing your directory
- Placing queues into emergency mode
- Reclaiming an incorrect transfer
- Failover

Mouse

- Answering a broadcast queued call using your mouse
- Answering a forced delivery queued call using your mouse
- Ending a call using your mouse
- Handling recalled calls using your mouse
- Performing a blind transfer using your mouse
- Placing a call on hold using your mouse
- Performing a consult transfer using your mouse
- Parking a call using your mouse
- Performing a transfer to an alternate number using your mouse
- Setting up a conference call using your mouse

Keyboard

- Answering a broadcast queued call using your keyboard
- Answering a forced delivery queued call using your keyboard
- Ending a call using your keyboard
- Handling recalled calls using your keyboard
- Performing a blind transfer using your keyboard
- Placing a call on hold using your keyboard
- Performing a consult transfer using your keyboard
- Parking a call using your keyboard
- Performing a transfer to an alternate number using your keyboard
- Setting up a conference call using your keyboard