Retail & Brands
The retail market has never been more competitive. Market conditions and high cost mean that retailers need to continuously engage with and maintain customers to stay ahead of the competition. Increasingly customers want to interact with retailers via a number of channels, which creates a complex environment that needs to be carefully managed in order to keep customers happy. Typical challenges for retail organisations are:
- Retain customers and increase footfall in store
- Realise cost efficiencies
- Provide consistently professional and friendly customer service
- Improve response times and shorten supply chains
- Communication across tenanted premises and centralised answering of calls
- Effective, timely communication to staff, tenants and concessionaires
Arc provides integrated, intelligent and advanced communication solutions that enable retailers to deliver an excellent level of service to all customers, across all channels whilst reducing operational costs. These include:
- Operator consoles that provide efficient, centralised answering of calls, reduced call waiting time and improve the corporate image
- Access to information such as directory, inventory and promotions through IP phone sets
- Ability to send and receive messages and alerts to departments and individuals phone sets
- Integrated directory, synchronised with central systems that enables staff to locate and contact each other quickly
- Voice activated directory enables mobile staff to contact colleagues 24/7 without knowing the number or needing to call an operator
- Mobile and fixed telephone call logging to monitor and reallocate costs as well as prevent fraud and misuse
- Performance monitoring tools and call recording ensure service targets are met.